At Eco Answers, our mission is to promote sustainable living by improving energy efficiency in homes and reducing fuel poverty across the UK. We are committed to upholding the highest ethical standards in all our operations, communications, and services.
This Code of Ethics outlines the principles that guide our behaviour and decisions as a responsible retrofit and energy solutions provider.
1. Integrity & Honesty
We conduct all our business activities with honesty, fairness, and transparency. We do not mislead customers or stakeholders and are committed to providing clear and accurate information regarding our services, including eligibility for funding schemes and installation outcomes.
We prioritise our customers' needs by delivering services with professionalism, respect, and care. We listen actively, respond promptly to concerns, and ensure that every customer is treated fairly and without discrimination.
As an organisation working in the green energy sector, we are committed to promoting environmental responsibility. Our services are designed to reduce carbon emissions and improve the long-term sustainability of UK homes.
We comply fully with all applicable UK laws, industry regulations, and standards, including:
PAS 2030 and PAS 2035 standards for retrofit work
MCS (Microgeneration Certification Scheme) requirements
ECO, GBIS, SHDF, and HUGS scheme guidelines
Data protection and GDPR regulations
We maintain high standards of workmanship, using qualified professionals and accredited materials. We are accountable for the quality of our work and continually seek feedback to improve our services.
We foster a culture of inclusion and respect for diversity. We are committed to creating a positive impact in the communities we serve, treating everyone with dignity and fairness.
We are dedicated to providing a safe working environment for our employees, contractors, and clients. Health and safety practices are embedded in every project we undertake.
We are firmly against all forms of modern slavery and exploitation. We ensure that all individuals in our supply chain are treated fairly, and we carry out due diligence to identify and eliminate unethical practices.
We respect the confidentiality of our clients and stakeholders. Personal and business information is handled securely in accordance with the UK General Data Protection Regulation (UK GDPR).
We are committed to ongoing education, training, and innovation to stay ahead in our industry and deliver the best possible solutions to our customers.
By adhering to this Code of Ethics, Eco Answers ensures that our services not only meet high professional standards but also contribute positively to society and the environment. We encourage our staff, partners, and customers to uphold these principles in every interaction.
If you have any concerns about our ethical practices, please contact us directly at info@ecoanswers.co.uk or call us on 02394 381436.